Technical Support
Do you have any technical questions or need assistance with our tools? We are here to help you.
1. Raise a Ticket
We recommend this channel for technical incidents requiring follow-up. When opening a ticket, you can attach screenshots, log files, or specific examples of the problem.
Ticket Platform
Access our official portal:
support.pangeanic.com
2. Email
If you prefer direct communication via email, you can write to our centralized support address.
Email Contact
When contacting us, please include the following information to expedite resolution:
- API Key (p-api-key): (Never share your password, only the affected API key).
- Endpoint: The API URL you are attempting to call.
- Request Payload: The JSON you are sending (in case of 400 or 422 errors).
- Error Description: The error code received and a brief explanation of what you expected to get.